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Surgical Centers of Central Florida
Call (407) 201-3686

Patient Rights

Surgical Centers of Central Florida
1829 Armstrong Blvd
Kissimmee, FL 34741
(407) 201-3686

PATIENT RIGHTS

  • Receive access to equal medical treatment and accommodations regardless of race, creed, sex, national origin, religion or sources of payment for care.
  • Be fully informed and have complete information, to the extent known by the physician, regarding diagnosis, treatment, procedure and prognosis, as well as the risks and side effects associated with treatment and procedure prior to the procedure.
  • Exercise his or her rights without being subjected to discrimination or reprisal.
  • Voice grievances regarding treatment or care that is (or fails to be) furnished.
  • Personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • Receive the care necessary to regain or maintain his or her maximum state of health and if necessary, cope with death.
  • Expect personnel who care for the patient to be friendly, considerate, respectful and qualified through education and experience, as well as perform the services for which they are responsible with the highest quality of service.
  • Be fully informed of the scope of services available at the facility, provisions for after-hours care and related fees for services rendered.
  • Be a participant in decisions regarding the intensity and scope of treatment. If the patient is unable to participate in those decisions, the patient's rights shall be exercised by the patient's designated representative or other legally designated person.
  • Make informed decisions regarding his or her care.
  • Refuse treatment to the extent permitted by law and be informed of the medical consequences of such refusal. The patient accepts responsibility for his or her actions including refusal of treatment or not following the instructions of the physician or facility.
  • Approve or refuse the release of medical records to any individual outside the facility, or as required by law or third party payment contract.
  • Be informed of any human experimentation or other research/educational projects affecting his or her care of treatment and can refuse participation in such experimentation or research without compromise to the patient's usual care.
  • Express grievances/complaints and suggestions at any time.
  • Access to and/or copies of his/her medical records.
  • Be informed as to the facility's policy regarding advance directives/living wills.
  • Be fully informed before any transfer to another facility or organization and ensure the receiving facility has accepted the patient transfer.
  • Express those spiritual beliefs and cultural practices that do not harm or interfere with the planned course of medical therapy for the patient.
  • Expect the facility to agree to comply with Federal Civil Rights Laws that assure it will provide interpretation for individuals who are not proficient in English.
  • Have an assessment and regular assessment of pain.
  • Education of patients and families, when appropriate, regarding their roles in managing pain.
  • To change providers if other qualified providers are available.

If a patient is adjudged incompetent under applicable state health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient's behalf.

If a state court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with state laws may exercise the patient's rights to the extent allowed by state law.

PATIENT RESPONSIBILITIES

  • Be considerate of other patients and personnel and for assisting in the control of noise, eating and other distractions.
  • Respecting the property of others and the facility.
  • Reporting whether he or she clearly understands the planned course of treatment and what is expected of him or her.
  • Keeping appointments and, when unable to do so for any reason, notifying the facility and physician.
  • Providing care givers with the most accurate and complete information regarding present complaints, past illnesses and hospitalizations, medications, unexpected changes in the patient's condition, or any other patient health matters.
  • Observing prescribed rules of the facility during his or her stay and treatment and, if instructions are not followed, forfeit of care at the facility.
  • Promptly fulfilling his or her financial obligations to the facility.
  • Identifying any patient safety concerns.

PATIENT COMPLAINT OR GRIEVANCE

To report a complaint or grievance you can contact the facility Administrator by phone at (407) 201-3686 or by e-mail at info@gastroinorlando.com or by mail at:

Surgical Centers of Central Florida
Attn: Administrator
1829 Armstrong Blvd
Kissimmee, FL 34741

Complaints and grievances may also be filed through:

Agency for Managed Care Health Care Administration
Bureau of Health Facilities Regulation
Hospital & Outpatient Services Unit
2727 Mahan Dr., MS #31
Tallahassee, FL 32308-5403
(850) 487-2717

OR

State of Florida, CMS Regional Office
61 Forsyth Street, Suite 4T20
Atlanta, GA 30303-8909
(404) 562-7586

Medicare beneficiaries may receive information regarding their options under Medicare and their rights and protections by visiting the website for the Office of the Medicare Beneficiary Ombudsman at: www.cms.hhs.gov/center/ombudsman.asp (opens in new tab).

ADVANCE DIRECTIVE NOTIFICATION

In the State of Florida, all patients have the right to participate in their own health care decisions and to make Advance Directives or to execute Powers of Attorney that authorize others to make decisions on their behalf based on the patient's expressed wishes when the patient is unable to make decisions or unable to communicate decisions. Surgical Centers of Central Florida respects and upholds those rights.

However, unlike in an acute care hospital setting, Surgical Centers of Central Florida does not routinely perform "high risk" procedures. While no surgery is without risk, most procedures performed in this facility are considered to be of minimal risk. You will discuss the specifics of your procedure with your physician who can answer your questions as to its risks, your expected recovery, and care after your surgery.

Therefore, it is our policy, regardless of the contents of any Advanced Directive or instructions from a health care surrogate or attorney-in-fact, that if an adverse event occurs during your treatment at this facility, we will initiate resuscitative or other stabilizing measures and transfer you to an acute care hospital for further evaluation. At the acute care hospital, further treatments or withdrawal of treatment measures already begun will be ordered in accordance with your wishes, Advance Directive, or health care Power of Attorney. Your agreement with this facility's policy will not revoke or invalidate any current health care directive or health care power of attorney.

If you wish to complete an Advance Directive, copies of the official State forms are available at our facility.

If you do not agree with this facilities' policy, we will be pleased to assist you in rescheduling your procedure.

DISCLOSURE OF OWNERSHIP

Surgical Centers of Central Florida is proud to have a number of quality physicians invested in our facility. Their investment enables them to have a voice in the administration of policies of our facility. This involvement helps to ensure the highest quality of surgical care for our patients. Please ask your physician whether they have a financial interest in this facility.

Notice of Nondiscrimination

Surgical Centers of Central Florida complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). We do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

We provide free aids and services to help you communicate with us. You can ask for interpreters and/or for communications in other languages or formats such as large print. We also provide reasonable modifications for persons with disabilities.

If you need these services, call (407) 201-3686. (TTY 711).

If you believe that we failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can send a complaint to the Civil Rights Coordinator:

Civil Rights Coordinator
Surgical Centers of Central Florida
1829 Armstrong Blvd
Kissimmee, FL 34741
info@gastroinorlando.com

If you need help filing a complaint, call (407) 201-3686. (TTY 711).

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf (opens in new tab)
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Mail: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html (opens in new tab).