Financial Grievance Procedure

Surgical Centers of Central Florida is committed to maintaining your satisfaction with our facility and resolving any concerns you may have.

We understand there are times when you need to speak with someone to understand your bill or discuss additional concerns. Please contact our Patient Account Resolution team at (407) 201-3686 and someone will be available to answer your questions during standard business hours.

Your voice matters to us. If your concerns remain unresolved after speaking with our Patient Account Resolution Team and you wish to file a grievance, please send a written grievance to the address below. Please allow 7 business days from the receipt of this grievance for acknowledgment by the facility leadership team.

What to Include

All patient grievances are confidential and will be given serious attention. Your grievance will be forwarded to the center leaders to address your concerns. Please include:

• Your name, mailing address, and contact phone number
• Patient name and date of birth, and your relationship to the patient
• Date of service and account number
• The nature of your concern: balance due, billed charges/services, adjustments, payments, refund due, or other
• A description of the problem or reason for your complaint
• Your signature and the date
• An email address (required to receive acknowledgement)

Where to Send It

Surgical Centers of Central Florida
Attn: Administrator
1829 Armstrong Blvd
Kissimmee, FL 34741

For all non-financial and non-billing related grievances, please contact the facility directly.